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American Express Survey Reinforces Value of Mystery Shopping

 

The results of a survey released on May 3, 2011 by American Express clearly bode well for companies that conduct mystery shopping programs and act on them.  The study quantifies the business benefits of good service and penalties for poor service, giving evidence in support of the value of mystery shopping programs. 

 


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FOR SHOPPERS

Stick with MSPA Companies to Avoid Scammers

Scammers pretending to be MSPA or member companies seek shopper details by email or telephone. Read on to learn how to avoid being scammed and how to engage with legitimate mystery shopping companies.

 


 

Mystery Shopping Providers Association North America BBB Business Review
 
LATEST NEWS

MSPA-NA Announces Regional Training Conferences

MSPA North America is proud to announce the launch of MSPA-NA University Regional Training Conferences in video shopping training complete with MSPA-NA certification opportunities (Video Shopping-I and Video Shopping-II).


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FOX 8 Defenders: Secret shopper scam

Some businesses use mystery or secret shoppers often to measure and improve the customer experience, but not all job offers to pay you to go shopping are real.


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INVESTIGATORS: Check Scam Aims to Steal Your Money

Scammers are sending fake checks in hopes of stealing your money. If it sounds too good to be true – it is.


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50 Ways to Make a Fast $50

"Life is what happens to us while we are making other plans." No matter how carefully you plan, money can run a little short at times. Maybe your child needs new shoes. Maybe your car broke down, or maybe you just want a night out on the town. Whatever the reason, if you find yourself needing extra cash, there are plenty of ways to earn it -- now more than ever.


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Consumer Alert: Don't Fall for Mystery Shopper Scam

Thousands of Southern Californians have been getting emails bearing offers to pay them hundreds of dollars to work as "mystery shoppers." Mystery shoppers pose as real customers in order to review customer service and products at stores, restaurants and hotels. Trouble is, these emails are being sent out by scammers, eager to take your money.


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