Mystery Shopping Providers Association

What is the MSPA?

The MSPA is the largest professional trade association dedicated to improving service quality using anonymous resources. With over 150 member companies worldwide, our diverse membership includes marketing research and merchandising companies, private investigation firms, training organizations and companies that specialize in providing mystery shopping services. Our member companies work with their clients to establish mechanisms to measure and improve levels of service.

MSPA North America

MSPA North America to Meet in Las Vegas
The 2009 MSPA N.A. Annual Conference will be held October 7-9, 2009 in Las Vegas, Nevada. With $69 rooms(!) and an unparalleled program, this will be an event not to be missed. Watch here for details!

MSPA North America Has Launched Its MSPA^® Gold Certification DVD
Click here for details.

SCAMMER CONVICTED
Criminal attempting to use mystery shopping as cover for his scam is convicted. Read more...

MSPA Asia/Pacific

MSPA–Asia Pacific Fifth Conference
Shanghai, China
Mid November, 2009
The next conference will be in Shanghai, China in mid November 2009. We are expecting to have representatives from all over Asia as well as the rest of the world. Last year in Kuala Lumpur we had attendees from all over the world learning from different practitioners around the world. Stay tuned as further details are released early in 2009.

MSPA Europe

2009 MSPA Europe Conference Lisbon, Portugal - 27-29th May 2009 - Mark you agenda!

The theme for this year’s conference is “Change, Challenges and Opportunities – working together to manage our future” and will cover relevant and interesting issues for both experienced and newer members, and clients too!

We hope to see you all in Lisbon, Portugal.

more info...

MSPA South America

MSPA formed a new region in January 2009, the MSPA South America Region. Until the new Region is fully operational, individuals with an interest in participating should contact MSPA Headquarters, with your name, company name, and email address. We will inform the new Region officers of your interest and they will contact you directly.