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American Express Survey Reinforces Value of Mystery Shopping

 

The results of a survey released on May 3, 2011 by American Express clearly bode well for companies that conduct mystery shopping programs and act on them.  The study quantifies the business benefits of good service and penalties for poor service, giving evidence in support of the value of mystery shopping programs. 

 


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FOR SHOPPERS

Stick with MSPA Companies to Avoid Scammers

Scammers pretending to be MSPA or member companies seek shopper details by email or telephone. Read on to learn how to avoid being scammed and how to engage with legitimate mystery shopping companies.

 


 

Mystery Shopping Providers Association North America BBB Business Review
 
LATEST NEWS

Increasing Retail Sales with Mystery Shopping

Mystery Shopping is still a necessity for retail businesses that want to increase their sales and provide an excellent customer experience. MSPA members and shoppers bring the customer experience full circle in a way retail business owners can use.


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Why mystery shopping is still critical in the age of big data

There are a variety of ways restaurant operators can get a pulse on unit-level performance, but few provide the same unique, objective perspective of mystery shoppers.


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12 Ways To Actually Save Enough For Your Dream Trip

Register online to be a mystery shopper-- companies will pay you to make undercover visits to their restaurants and give feedback on customer service. The payout isn't huge, but they'll almost always comp your meal.


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When should you hire a restaurant mystery shopper?

Unbiased feedback can help restaurant operators up their game.


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Koster announces recovery fund for victims of MoneyGram wire transfer scams

Missouri Attorney General Chris Koster Oct. 18 announced the establishment of a national fund to help consumers who were the victims of scams involving Moneygram wire transfers between January 2004 and August 2009.


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MSN Money

How to make a quick $50


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Associations Now

New membership category brings cohesion to mystery shopping industry


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Forbes

7 Fun Ways for Retirees to Make Money


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Louisiana's WWLTV

5 Ways to Recognize a Legitimate Secret Shopper Company


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Colorado's Own The CW

Ways to Make Some Extra Money


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The Krazy Coupon Lady

How to Make Extra Money as a Mystery Shopper


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myFOXla

6 ways to make more money without a lot more work


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In the Press

Mystery Shopping Providers Association members reflect on how technology has impacted mystery shopping for the better.


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BBB News

Better Business Bureau Names “Top Ten Scams” of 2012.


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The Jane Dough

I Paid Off $90,000 of Debt in Just Three Years


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