Members and Potential Members of MSPA North America
MSPA North America Code of Ethics and Professional Standards
The MSPA North America is dedicated to improving service and promoting excellence in the customer experience metrics industry. A fundamental aim of the Association is to ensure that consistent standards are maintained, to improve the value, reputation and stimulate the use of these services. It is important that information about customer experience metric services is accurately communicated to both the business community and the public at large, while complying with applicable government laws, regulations and ordinances.
MSPA North America expects members to follow principles of honesty, professionalism, fairness, and confidentiality to guard the interests of the industry, clients, independent contractors, and the general public. The Code of Ethics and Professional Standards address the responsibilities of MSPA North America members within the industry, the public, and the overall business community.
To view the full Code of Ethics and Professional Standards, click here.
MSPA member companies do not charge shoppers to apply with our companies Over the last several years, there are more and more non-MSPA companies on the Internet who charge incoming applicants a fee to apply at their websites. In many cases, the fee simply entitles the applicant to gain access to the websites of other mystery shopping companies. There is a wealth of free information available on mystery shopping on this website which list hundreds of shopping companies where you can apply for free. As a member of MSPA, our companies are not allowed to charge shoppers any fees.
There are many non-MSPA companies that charge a fee and promise to share your name with mystery shopping companies around the country and/or find you work. This is not required but should you choose one of these companies, be sure there is a sound refund policy in place should you be unhappy with the results.
To view the full Code of Ethics for shoppers, click here.