Recent Press Release

Scammers Spoofing MSPA Emails! (06/04/2010)

Mystery shopping is a great opportunity to earn a few extra dollars or get a nice meal. It can be a super way to help improve customer service. But scammers try to take advantage of its allure to take your money! Don't let it happen to you!



Several scammers recently have used the MSPA name and give email address that LOOK LIKE but ARE NOT MSPA email addresses (the addresses we have seen so far include: ...more

The Value of Mystery Shopping

Mystery Shopping enables managers and executives to measure how closely their customers' experiences reflect what the company expects them to experience. Customers who have a positive experience that reinforces the company's message and conveys to the customer the company's appreciation are happy customers.

MSPA Member companies use highly qualified shoppers to ensure that they accurately record all relevant aspects of their experience. The information provided through mystery shopping allows businesses to precisely adjust operations to maximize the customer experience.

Upcoming Conference

2010 MSPA North America Annual Conference
Chicago, Illinois
September 21-23, 2010

Chicago! We'll be at the InterContinental Chicago at 505 North Michigan Avenue! What a city! What a place! Our program will be among the best ever, geared toward owners and executives of mystery shopping companies. We've already posted information on airfare discounts, hotel rates, and other important details. Click on the link below for details, but come back soon for the full program! Mark your calendars. Look for more information very soon!

event info...

Featured Article

MSPA Establishes Communications Site for MSPA-Certified Shoppers

MSPA has established a new online presence, named the MSPA Listening Post, to help enhance communications between MSPA member companies and MSPA Gold-Certified and Silver Certified Shoppers. The site, built on a highly-regarded social networking platform, enables Certified Shoppers and MSPA members to communicate on virtually any issue of interest to the parties. Shoppers and MSPA Member company representatives can post their photos, share comments and ideas, seek answers to questions, and otherwise ...more