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MEMBERSHIP CRITERIA

 

 

MSPA-NA Membership Criteria
 
MSPA-NA has four (4) Membership Categories: Regular, Associate, Affiliate, and Shopper
 
MSPA-NA Regular Membership description:
  1. Company operates within the geographic territory of the region
  2. Company contracts client firms to provide those client firms with customer experience measurements through the use of mystery shoppers
  3. Company has a reputation among its clients for conducting itself in a professional manner (Client references will be requested and contacted as part of the vetting process for membership)
  4. Company does not engage in activities that are harmful to the industry and/or the MSPA-NA membership, including such actions as promoting laws or regulations that inhibit members’ abilities to conduct mystery shopping
  5. Company devotes its best efforts to abide by all laws in the United States, Canada and all states and provinces that govern the treatment of mystery shoppers as independent contractors
  6. Company agrees to and signs the MSPA-NA Code of Ethics and Professional Standards and understands that violations to the Code and Standards could result in membership suspension or expulsion
  7. The name of the Company and the Company’s promotional materials do not reflect negatively on the reputation and image of the industry as an open and legitimate forum for measuring customer service
  8. Companies that charge fees to individuals to be given access to mystery shopping opportunities are NOT ELIGIBLE for membership in MSPA-NA
  9. Company has not falsified any information on their application
MSPA-NA Associate Membership description:
  1. Company or individual provides goods or services to mystery shopping provider companies
  2. Company or individual has a reputation among its clients for conducting itself in a professional manner (Client references will be requested and contacted as part of the vetting process for membership)
  3. Company or individual does not engage in activities that are harmful to the industry and/or the MSPA-NA membership, including such actions as promoting laws or regulations that inhibit members’ abilities to conduct mystery shopping
  4. Company devotes its best efforts to abide by all laws in the United States, Canada, and all states and provinces that govern the treatment of mystery shoppers as independent contractors
  5. Company or individual agrees to and signs the MSPA-NA Code of Ethics and Professional Standards and understands that violations to the Code and Standards could result in membership suspension or expulsion
  6. The Company’s or individual’s name or promotional materials do not reflect negatively on the reputation and image of the industry as an open and legitimate forum for measuring customer service
  7. Company or individual that charge fees to individuals to be given access to mystery shopping opportunities are NOT ELIGIBLE for membership in MSPA-NA
  8. Company has not falsified any information on their application
MSPA-NA International Affiliate Membership description:
  1. Company whose primary membership is with another MSPA Global Region
  2. Company contracts with client firms to provide those client firms with customer experience measurements through the use of mystery shoppers in the Region of their primary membership
  3. Company has a reputation among its clients for conducting itself in a professional manner (Client references may be requested and contacted as part of the vetting process for membership)
  4. Company does not engage in activities that are harmful to the industry and/or the MSPA-NA membership, including such actions as promoting laws or regulations that inhibit members’ abilities to conduct mystery shopping
  5. Company devotes its best efforts to abide by all laws in the United States, Canada, and all states and provinces that govern the treatment of mystery shoppers as independent contractors
  6. Company agrees to and signs the MSPA-NA Code of Ethics and Professional Standards and understands that violations to the Code and Standards could result in membership suspension or expulsion
  7. The name of the Company and the Company’s promotional materials do not reflect negatively on the reputation and image of the industry as an open and legitimate forum for measuring customer service
  8. Companies that charge fees to individuals to be given access to mystery shopping opportunities are NOT ELIGIBLE for membership in MSPA-NA
  9. Company has not falsified any information on their application
MSPA-NA Shopper Membership description:
  1. Individual has the intention to complete certification course(s).
  2. Individual works with one or more mystery shopping provides as an independent contractor providing mystery shopping services for the company
  3. Individual has a reputation among the provider companies for conducting themselves in a professional manner
  4. Individual does not engage in activities that are harmful to the industry and or the MSPA-NA membership, including such actions as promoting laws or regulations that inhibit companies and shoppers ability to conduct mystery shopping
  5. Individual devotes their best efforts to abide by all laws in the United States, Canada, and all states and provinces that govern the mystery shopping industry
  6. Individual agrees to and signs the MSPA-NA Code of Ethics and Professional Standards for mystery shoppers and understands that violations to the Code and Standards could result in membership suspension or expulsion
  7. Individual has not falsified any information on their application
To join now click here!

Or to download a PDF version of the membership application, click here.
 
 
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Mystery Shopping is still a necessity for Quick Serve Restaurant (QSR) businesses that want to increase their sales and provide an excellent customer experience. MSPA business members and independent contractors bring the customer experience full circle in a way that enables QSR business owners to capitalize on the small amount of time spent with customers.


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Mystery Shopping is still a necessity for retail businesses that want to increase their sales and provide an excellent customer experience. MSPA members and shoppers bring the customer experience full circle in a way retail business owners can use.


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