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MEMBERSHIP CRITERIA

 

 

MSPA-NA Membership Criteria
 
MSPA-NA has four (4) Membership Categories: Regular, Associate, Affiliate, and Shopper
 
MSPA-NA Regular Membership description:
  1. Company operates within the geographic territory of the region
  2. Company contracts client firms to provide those client firms with customer experience measurements through the use of mystery shoppers
  3. Company has a reputation among its clients for conducting itself in a professional manner (Client references will be requested and contacted as part of the vetting process for membership)
  4. Company does not engage in activities that are harmful to the industry and/or the MSPA-NA membership, including such actions as promoting laws or regulations that inhibit members’ abilities to conduct mystery shopping
  5. Company devotes its best efforts to abide by all laws in the United States, Canada and all states and provinces that govern the treatment of mystery shoppers as independent contractors
  6. Company agrees to and signs the MSPA-NA Code of Ethics and Professional Standards and understands that violations to the Code and Standards could result in membership suspension or expulsion
  7. The name of the Company and the Company’s promotional materials do not reflect negatively on the reputation and image of the industry as an open and legitimate forum for measuring customer service
  8. Companies that charge fees to individuals to be given access to mystery shopping opportunities are NOT ELIGIBLE for membership in MSPA-NA
  9. Company has not falsified any information on their application
MSPA-NA Associate Membership description:
  1. Company or individual provides goods or services to mystery shopping provider companies
  2. Company or individual has a reputation among its clients for conducting itself in a professional manner (Client references will be requested and contacted as part of the vetting process for membership)
  3. Company or individual does not engage in activities that are harmful to the industry and/or the MSPA-NA membership, including such actions as promoting laws or regulations that inhibit members’ abilities to conduct mystery shopping
  4. Company devotes its best efforts to abide by all laws in the United States, Canada, and all states and provinces that govern the treatment of mystery shoppers as independent contractors
  5. Company or individual agrees to and signs the MSPA-NA Code of Ethics and Professional Standards and understands that violations to the Code and Standards could result in membership suspension or expulsion
  6. The Company’s or individual’s name or promotional materials do not reflect negatively on the reputation and image of the industry as an open and legitimate forum for measuring customer service
  7. Company or individual that charge fees to individuals to be given access to mystery shopping opportunities are NOT ELIGIBLE for membership in MSPA-NA
  8. Company has not falsified any information on their application
MSPA-NA International Affiliate Membership description:
  1. Company whose primary membership is with another MSPA Global Region
  2. Company contracts with client firms to provide those client firms with customer experience measurements through the use of mystery shoppers in the Region of their primary membership
  3. Company has a reputation among its clients for conducting itself in a professional manner (Client references may be requested and contacted as part of the vetting process for membership)
  4. Company does not engage in activities that are harmful to the industry and/or the MSPA-NA membership, including such actions as promoting laws or regulations that inhibit members’ abilities to conduct mystery shopping
  5. Company devotes its best efforts to abide by all laws in the United States, Canada, and all states and provinces that govern the treatment of mystery shoppers as independent contractors
  6. Company agrees to and signs the MSPA-NA Code of Ethics and Professional Standards and understands that violations to the Code and Standards could result in membership suspension or expulsion
  7. The name of the Company and the Company’s promotional materials do not reflect negatively on the reputation and image of the industry as an open and legitimate forum for measuring customer service
  8. Companies that charge fees to individuals to be given access to mystery shopping opportunities are NOT ELIGIBLE for membership in MSPA-NA
  9. Company has not falsified any information on their application
MSPA-NA Shopper Membership description:
  1. Individual has the intention to complete certification course(s).
  2. Individual works with one or more mystery shopping provides as an independent contractor providing mystery shopping services for the company
  3. Individual has a reputation among the provider companies for conducting themselves in a professional manner
  4. Individual does not engage in activities that are harmful to the industry and or the MSPA-NA membership, including such actions as promoting laws or regulations that inhibit companies and shoppers ability to conduct mystery shopping
  5. Individual devotes their best efforts to abide by all laws in the United States, Canada, and all states and provinces that govern the mystery shopping industry
  6. Individual agrees to and signs the MSPA-NA Code of Ethics and Professional Standards for mystery shoppers and understands that violations to the Code and Standards could result in membership suspension or expulsion
  7. Individual has not falsified any information on their application
To join now click here!

Or to download a PDF version of the membership application, click here.
 
 
LATEST NEWS

Why mystery shopping is still critical in the age of big data

There are a variety of ways restaurant operators can get a pulse on unit-level performance, but few provide the same unique, objective perspective of mystery shoppers.


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Announcing MSPA-NA’s ShopperFest 2014

October 17-19 at the Hilton Garden Suites Hotel in Orlando, FL. Stay tuned for more information.


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Announcing the MSPA-NA 2014 Conference

October 15 – 17, 2014 at the Sheraton Lake Buena Vista Hotel in Orlando, FL


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12 Ways To Actually Save Enough For Your Dream Trip

Register online to be a mystery shopper-- companies will pay you to make undercover visits to their restaurants and give feedback on customer service. The payout isn't huge, but they'll almost always comp your meal.


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When should you hire a restaurant mystery shopper?

Unbiased feedback can help restaurant operators up their game.


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Koster announces recovery fund for victims of MoneyGram wire transfer scams

Missouri Attorney General Chris Koster Oct. 18 announced the establishment of a national fund to help consumers who were the victims of scams involving Moneygram wire transfers between January 2004 and August 2009.


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MSN Money

How to make a quick $50


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Associations Now

New membership category brings cohesion to mystery shopping industry


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Forbes

7 Fun Ways for Retirees to Make Money


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Louisiana's WWLTV

5 Ways to Recognize a Legitimate Secret Shopper Company


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Colorado's Own The CW

Ways to Make Some Extra Money


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The Krazy Coupon Lady

How to Make Extra Money as a Mystery Shopper


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myFOXla

6 ways to make more money without a lot more work


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In the Press

Mystery Shopping Providers Association members reflect on how technology has impacted mystery shopping for the better.


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BBB News

Better Business Bureau Names “Top Ten Scams” of 2012.


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The Jane Dough

I Paid Off $90,000 of Debt in Just Three Years


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