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MISSION & VISION

 

MSPA Mission:

MSPA is a professional organization and resource that connects and supports the businesses that influence customer experiences through managing, quantifying, interpreting, enhancing and re-defining the customer experience.
 
 


MSPA Vision:

Our vision is to see our members provide timely, actionable and impactful resources to North American companies which are the genesis and on-going support for shaping the future of the North American Business Community by building a bridge of honest, constructive and transparent feedback between customers and the brands that serve them in order to maximize satisfaction, efficiencies, brand loyalty and company revenues.

 
 
 
 
 
     
 
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