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Dear Prospective New Member,
Now is your chance to join a group that will help shape our industry and help you in business. If you provide customer experience metric  services to third-party clients, we invite you to become a member of MSPA North America!
MSPA-NA is the only professional trade association dedicated to improving service quality using anonymous resources. With over 300 members worldwide, our diverse membership includes marketing research and merchandising companies, private investigation firms, training organizations and companies that specialize in providing mystery shopping services.
Member Benefits
The number one benefit of membership in MSPA-NA is access to the Provider/Company Member Only section.  The section contains a wealth of information to assist you and your company in both business and the customer experience industry.
In 2012 and 2013, MSPA-NA has and is launching numerous initiatives for the members and the industry.  As a member you:
Gain Exposure and Increase Your Business
  • Receive national exposure through MSPA-NA’s PR program developing strategic relationships with client organizations across North America
  • Become listed and a part of the Provider Search when potential clients are looking for customer experience metric services
  • Advertise your company to both potential clients and shoppers on the MSPA-NA website that gets 30,000 to 45,000 unique visits a month
  • Inclusion in media pitches on the value of the industry
  • Connect to a 24 hour Media Training Kit to assist you in working with your local media
Save Money/Improve Your Business
  • Receive a business insurance policy quote from an insurance company specializing in the industry
  • Participate in the Annual Financial Benchmark Survey and receive a FREE business analysis personalized for your company
  • Ability to post jobs and have them viewed by the 40,000 or more independent contractors that visit the MSPA website each month
  • Access to thousands of MSPA certified contractors, a growing and expanding program to help improve the quality of the contractors you work with
Learn and Protect Your Business
  • Access to the latest information on legislation facing the industry in worker classification, health care, and general issues
  • Contact MSPA’s legal advisor for assistance in state regulatory issues
  • View laws and regulations in various states on video and audio shops, worker classification, and other statues facing the industry
 Network and Be Educated
  • Participate in the #1 benefit of being a member of MSPA – Share Ideas
  • Receive information on scams and fraudulent activities that impact your company’s business
  • Participate in MSPA’s annual conference, the only conference dedicated specifically to mystery shopping with educational sessions to improve and expand your business 

Get involved and be a part of your industry.  Customer experience metrics adds value to your client’s business, so let MSPA-NA do the same for you.  Click on the application below, print, and return to become a part of the growing community of MSPA-NA and the industry.

JOIN NOW!    Regular/Provider Member Application
                         Associate Member Application

Still have questions?  MSPA's Membership Coordinator, Leah Woods, can help! 
           Email her at

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