PROS, (formerly known also as Professional Review), is now a division of Pinnacle Financial Strategies. PROS continues to exclusively serve the financial services industry nationwide by providing mystery shopping services, customer satisfaction and competition studies. Our objective is to design and implement Performance Measurement programs tailored specifically to the needs of financial institutions. Our complimentary consultative services are provided to all clients - from the onset of design, development, and implementation – and throughout the lifetime of their programs. Our services are 100% web-based – making information timely, readily available, and query-accessible via a secure, user-friendly and password protected system. For more than 20 years we have provided members within the financial services industry with positive and productive mystery shopping programs that are designed to improve the client experience, promote household retention and create an inviting business environment.

Industries Served: Banking/Financial