JobSlinger
Find more jobs quickly and easily.
jobslinger.com
mspa
Become MSPA Certified!
mysteryshop.org
KSS International
The worlds largest scheduling company. Sign up today!
kernscheduling.com
mspa
Learn to be a better shopper. The MSPA Shopper Certification Program
mysteryshop.org
ICC Decision Services
Help Optimize The Customer Experience
www2.iccds.com
Ann Michaels & Associates, Ltd.
An educated shopper is the best shopper! We help you get started.
mslconline.com
AboutFace
World’s Premier Secret Shopping Company
aboutfacecorp.com
Beyond Hello Inc.
Reflecting The Customer's Experience
beyondhello.com
Confero
Results driven customer experience measurement
conferoinc.com


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Welcome to our Shopper Resource Center! We're building the most comprehensive resource available to help you find shopping engagements that are the right fit for you! Here, you can search for jobs by location and you can find information about MSPA member companies. If you're new to mystery shopping, check out the Shoppers' Bulletin boards, where you can exchange information with other shoppers about the business.If you want to learn more about mystery shopping and how to become a shopper, click here to go to our information page.

Upcoming Conference

2008 Shopper Conference
Pittsburgh

Wasn't it fantastic?! We had a great time in Pittsburgh! Shoppers and company representatives alike enjoyed themselves and learned much from one another. There's consideration being given to merging the MSPA Annual Conference and the Shopper Conference next year! More details as they are ironed out!

event info...

Featured Article

Service Incentives

by Judith Ann Hess
President, Customer Perspectives


“Reward, whether in the coin of the realm or the psyche of the recipient, is critical to a service improvement program.” Ron Zemke, Service America

In our experience, the nature of the reward is not critical. The key is to “catch employees in the act of doing things right” and reward them accordingly. Some ways we have seen include:

  • Cumulative bonuses
  • A call of thanks from the CEO
  • An article in the bank’s ...more