Mystery Shopping Providers Association

KSS International
The worlds largest scheduling company. Sign up today!
kernscheduling.com

AboutFace
World’s Premier Secret Shopping Company
aboutfacecorp.com

JobSlinger
Find more jobs quickly and easily.
jobslinger.com

ICC Decision Services
Help Optimize The Customer Experience
www2.iccds.com

Ann Michaels & Associates, Ltd.
An educated shopper is the best shopper! We help you get started.
mslconline.com

Market Force
Work for the largest mystery shop company in the industry!
applymarketforce.com

Confero
Results driven customer experience measurement
conferoinc.com

mspa
Learn to be a better shopper. The MSPA Shopper Certification Program
mysteryshop.org

mspa
Become MSPA Certified!
mysteryshop.org

Beyond Hello Inc.
Reflecting The Customer's Experience
beyondhello.com

MSPA Gold Certification now available 24/7!
Click here for full details!

5th Annual Educational Conference for Shoppers!
Registration is OPEN for Pittsburgh, PA, July 18 - 20, 2008!
Click here for details!

Sign Up to Receive the New MSPA Shopper Minute!
It's easy to sign up and it will be a great new service from MSPA for you!
Click this link for details!

-- MSPA CONSUMER WARNING --
Don't get caught in a cashier's check scam! Click this link for details!

Welcome to our Shopper Resource Center! We're building the most comprehensive resource available to help you find shopping engagements that are the right fit for you! Here, you can search for jobs by location and you can find information about MSPA member companies. If you're new to mystery shopping, check out the Shoppers' Bulletin boards, where you can exchange information with other shoppers about the business.If you want to learn more about mystery shopping and how to become a shopper, click here to go to our information page.

The former shopper homepage has moved...

Search for Assignments here

Upcoming Conference

MSPA North America Educational Conference for Shoppers
Pittsburgh, PA
July 18-20, 2008

Put in on your calendar! 5th Annual Educational Conference for Shoppers Friday, July 18 - Sunday, July 20, 2008 Pittsburgh, PA Westin Hotel Guest Room Rate: $119 event info...

event info...

Featured Article

Service Incentives

by Judith Ann Hess
President, Customer Perspectives

“Reward, whether in the coin of the realm or the psyche of the recipient, is critical to a service improvement program.” Ron Zemke, Service America

In our experience, the nature of the reward is not critical. The key is to “catch employees in the act of doing things right” and reward them accordingly. Some ways we have seen include:

Cumulative bonuses
A call of thanks from the CEO
An article in the bank’s ...more

Resource Center Login

We have built a new resource center for certified shoppers! Here, you can manage your certification account or use our new tools accomplish tasks such as creating your own personalized invoices to send to mystery shopping companies. Soon you will be able to create personalized business cards as well! Login with your e-mail address and certification number below!

MSPA Certifications

Two certification programs are offered by the industry association, Mystery Shopping Providers Association. Participation is open to any independent contractor interested in learning more about industry standards and the skills involved in customer service evaluations. Certification is not required by the association, nor currently by any providers within the association. However, numerous companies recommend the certification process and acknowledge that certified shoppers receive priority consideration for assignments.

more info...