Mystery Shopping Providers Association

MSPA
Learn to be a better shopper. The MSPA Shopper Certification Program
mysteryshop.org

Service Performance Group
Tailored Formats. Actionable Results
spgweb.com

MSPA
Become MSPA Certified!
mysteryshop.org

Market Force
Join the Market Force Shopper Force. The Largest in North America. More shops, more places.
applymarketforce.com

Marketing Endeavors
Mystery shop with M.E.! Learn more and join our team today.
meshoppers.com

Click on the button to look for MSPA member companies that are looking for independent contractors to be mystery shoppers. Always be sure you are dealing with an MSPA Member Company!

Latest News on MSPA Gold Certification Workshops and Online Delivery

Help Protect Your Right to Shop as an Independent Contractor! Click this link!

MSPA Gold Certification now available 24/7!Click here for full details!

See the MSPA Video About Mystery Shopping Click this link!

-- MSPA CONSUMER WARNING -- Don't get caught in a cashier's check scam! Click this link for details!

-- Tips for Protecting Your Identity -- MSPA is always on the lookout for information to help shoppers... this link to MSN.com has valuable information that can protect YOU!

Welcome to our Shopper Resource Center! We're building the most comprehensive resource available to help you find shopping engagements that are the right fit for you! Here, you can search for jobs by location and you can find information about MSPA member companies. If you're new to mystery shopping, check out the Shoppers' Bulletin boards, where you can exchange information with other shoppers about the business.If you want to learn more about mystery shopping and how to become a shopper, click here to go to our information page.

Featured Article

Fake Check Scams: Do Not be Fooled!

If someone claiming to represent the Mystery Shopping Providers Association (MSPA) sends you a check and asks you to cash it, wire most of it to someone else, and report on your experience with the wire service....don't do it! It's a scam! Someone is doing that very thing and, in some cases, is providing a toll-free number for their scam targets to call...and they answer the phone as if it were really MSPA. It is not.

Fake check scammers have been around for many years, adopting identities that suit ...more

Recent Press Release

American Express Survey Reinforces Value of Mystery Shopping (05/09/2011)

The results of a survey released on May 3 by American Express clearly bode well for companies that conduct mystery shopping programs and act on them. The American Express® Global Customer Service Barometer quantifies the business benefits of good service and the penalties for poor service, providing more evidence in support of the value of implementing mystery shopping programs.
Good service is not just something Americans expect; ...more

The Value of Mystery Shopping

Mystery Shopping enables managers and executives to measure how closely their customers' experiences reflect what the company expects them to experience. Customers who have a positive experience that reinforces the company's message and conveys to the customer the company's appreciation are happy customers.

MSPA Member companies use highly qualified shoppers to ensure that they accurately record all relevant aspects of their experience. The information provided through mystery shopping allows businesses to precisely adjust operations to maximize the customer experience.

Upcoming Conference

MSPA Gold Certification
On your computer
At your convenience

You can achieve MSPA Gold Certification from the convenience of your own home or office. Just purchase the MSPA Gold Certification DVD package, watch the DVD at your leisure, and when you're ready, take the written examination...online. You must first be Silver Certified, but once you've achieved that designation, you're free to pursue Gold Certification at your own page. Learn more!

event info...